Support and Information

RIGHTS ADVOCACY

• Conseil pour la protection des Malades (CPM) – https://cpm.qc.ca/en/home/
• Quebec Ombudsman – https://www.quebec.ca/en/justice-and-civil-status/dispute-prevention-resolution-processes/ombudsmen
• Community health and social services network (CHSSN) supporting the English community obtaining English health services in Quebec –  https://chssn.org
• Protecteur du citoyen – https://protecteurducitoyen.qc.ca/en
• Centres d’assistance et d’accompagnement aux plaintes (CAAP) (available in French only) – https://fcaap.ca/les-caap/
• Curateur public du Québec –  https://www.quebec.ca/en/government/departments-agencies/curateur-public
• Le Regroupement des activistes pour l’inclusion au Québec (RAPLIQ)  –  https://rapliq.org/a-propos/
• éducaloi : Caregivers : Practical Legal Tools – https://educaloi.qc.ca/en/web-guide/caregivers-legal-tools/
• Association multi-ethnique pour l’intégration des personnes handicapées (available in several languages) – https://ameiph.com/en/
• Association québécoise de défense des personnes retraitées et préretraitées (AQDR) (available in French only) – https://www.aqdr.org
• La Commission des droits de la personne et des droits de la jeunesse (available in French only) – https://www.cdpdj.qc.ca/fr/vos-droits/droits/personnes-agees
• Vos droits en santé, site Ménard Martin (available in French only) – http://www.vosdroitsensante.com/

MISTREATMENT

• Enquête sur la maltraitance envers les personnes aînées au Québec 2019 : Portrait de la maltraitance vécue à domicile (available in French only) – https://bdso.gouv.qc.ca/docs-ken/multimedia/PB01670FR_Maltraitance_Ainees2020A00F00.pdf
• Mistreatment of Older Persons: Federal Policy Definition – Explanatory Document –
  https://www.canada.ca/en/employment-social-development/corporate/reports/seniors-aging/mistreatment-older-persons.html
• Respecting Elders Communities against Abuse (RECCA) – https://recaa.ca/about-us/
• Mistreatment Helpline: Tel : 1 888 489-2287
• About mistreatment of older adults and vulnerable people –
  https://www.quebec.ca/en/family-and-support-for-individuals/violence/mistreatment-older-adults-vulnerable-people/about-mistreatment-older-adults-vulnerable-people

CAREGIVERS (FAMILY MEMBERS AND FRIENDS)

• What Being a Caregiver Means –
  https://juridiqc.gouv.qc.ca/en/seniors-experiencing-a-loss-of-autonomy/caregivers/being-a-caregiver/what-being-a-caregiver-means
• Regroupement des aidantes et aidants naturels de Montréal (RAANM) (available in French only) – https://www.raanm.net/offres-de-ressourcement/
• Appui-proches aidants – https://www.lappui.org/en/

ADDITIONAL RESOURCES

• Canadian Medication Appropriateness and Deprescribing Network (CMADN) – https://www.deprescribingnetwork.ca
• Lethbridge-Layton-Mackay Rehabilitation Centre – https://www.llmrc.ca
• CIUSSS Centre-sud-de-lîle-de-Montréal (available in French only) –
  https://ciusss-centresudmtl.gouv.qc.ca/soins-et-services/deficience-physique-readaptation-langage-auditive-motrice-et-neurologique/deficience-auditive-et-visuelle-surdicecite#paragraph-95926
• Activités et services offerts en santé dentaire publique (available in French only) –
  https://www.msss.gouv.qc.ca/professionnels/sante-dentaire/activites-et-services-sante-dentaire/aines/
• Service d’écoute téléphonique – Telaide Québec (outside the Montréal area, available in French only) – https://www.telaide.qc.ca
• Telaide Montréal – https://telaidemontreal.org
• Gouvernement du Québec – Programs and Services for Seniors –
  https://www.quebec.ca/en/family-and-support-for-individuals/seniors/programs-services-for-seniors
• Regroupement des popotes roulantes (Meals on Wheels, site available in French only) – https://www.popotes.org
• Cameras in CHSLDs: what is allowed? – https://protecteurducitoyen.qc.ca/en/advice/useful-tips/cameras-chsld-new-rules
• Accessible Parking Permit for persons with a mobility impairment – https://saaq.gouv.qc.ca/en/persons-mobility-impairment/obtaining-disabled-parking-permit
• Disability services & benefits across Canada – https://ablecanada.ca/en
• Guide pour l’hébergement des personnes aînées – ce que les guides officiels ne vous disent pas (available in French only) – Guide pour l’hébergement des personnes aînées
• Senior Action Quebec: Useful telephone numbers & resources – Useful telephone numbers & resources

The resources listed here are available to all Quebec residents. Depending on where you live, there may also be services available in your community. We encourage you to contact your local community organizations, your municipality or your health professionals to learn more about what’s available near you.